YOUR PRIVACY
Your information,
handled with care.
We use your information to prepare your quote, match your clean and support your account. We do not add you to marketing emails when you request a clean.
What you share
Customer requests include your contact details, ZIP, service, space details, timing, notes and consent. Your account also saves requests, selected photos, quotes and preferences. Pro applications include experience, equipment, service area, availability, workload and onboarding confirmations. Forms do not ask for identity documents or payment details.
Photos and AI review
With your permission, OpenAI checks selected room photos for safety, relevance and visible cleaning needs. Review and remove anything private before uploading. Walkthroughs are processed on your device: only selected stills are uploaded, never the full video or audio.
We keep your quote and before-and-after photos privately as records for your clean. They are not public portfolio images. After your clean is complete, use the photo-removal control in your clean details to delete quote and before-and-after photos without deleting your entire account. Written quotes, receipts and completion records remain. Copies already downloaded by you or another authorized recipient cannot be recalled. AI checks can miss unsafe content and cannot reliably measure your home or inspect unsampled video. We do not use this review to infer personal characteristics. Ask our team to correct a result or remove photos.
Optional homepage assistant
If you start the AI assistant, Cloudflare Workers AI or OpenAI processes your messages to help with general questions and starting estimates. Keep full addresses, entry codes and sensitive details out of chat. Mas Clean does not save the conversation to your account; it stays in memory while the assistant is open and is cleared when you close it. Requests are sent with storage disabled at OpenAI; provider security and abuse-monitoring policies still apply. The assistant cannot access your private bookings, approve a quote or take payment.
Your account and security
Supabase handles account sign-in. Sign-in information stays in your browser so confirmation links work in another tab. Sign out on shared devices. Cloudflare processes forms, storage and bot protection. Security rate limits use salted identifiers; access to records is restricted to authorized team members.
Pro profiles
Profiles include a photo, display name, services, equipment, service area and working hours. With your consent, OpenAI checks profile photos and names for safety and suitability. These checks do not verify identity or compare faces. Approved photos are shown privately to assigned customers and authorized reviewers. Replacements must pass checks before replacing your photo.
Availability helps prevent assignments outside your working hours. Departure, arrival, start and completion updates are shown to the people involved in the clean.
Messages and arrival sharing
Customers and assigned cleaners can message during a clean and for seven days after completion approval. Messages then become read-only. We save messages with the sender and time so the team can help resolve issues. Keep passwords, entry codes, bank details and sensitive documents out of messages.
Cleaners can choose to share location while traveling to an assigned clean. The customer and authorized team can see arrival progress; Google Maps processes trip coordinates for road routes and approximate arrival times. Background sharing requires device permission. Sharing stops at arrival, when turned off or when the assignment ends. Stale live positions are hidden after two minutes and removed after fifteen minutes without an update. We do not keep a continuous trip history.
Optional activity locations
If you choose to include location with a departure, arrival or cleaning-start update, we save one device location for that update. You, the assigned customer and authorized team members can see it for up to seven days. Expired snapshots are hidden and queued for deletion. Turning this option off stops new snapshots; it does not erase snapshots already saved. You can request removal through your privacy requests or contact the team.
Your account export includes your own retained, unexpired activity snapshots. It does not include another cleaner’s private location history.
Your choices and records
Contact us to request correction or removal. Interest records are intended to be reviewed within 12 months and removed when no longer needed, subject to recordkeeping requirements. Service records and accepted quotes are kept separately. We retain service records and accepted quotes as needed to provide the service, resolve disputes and meet legal or financial recordkeeping requirements.
Questions?
Contact the Ma’s Cleaning team at mascleaningservicesllc2020@gmail.com.